Privacy Policy

1. Introduction

Just Canvass ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our website and application.

Just Canvass is operated from Canada. We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy legislation. Where our services are used in connection with federal, provincial, or municipal elections, campaign organizations should be aware of their obligations under the Canada Elections Act and applicable provincial election legislation regarding voter data.

2. Information We Collect

We follow the principle of data minimization, collecting only the personal information necessary to provide our services. Campaign organizations should similarly limit the voter data they collect through our platform to what is necessary for their campaign purposes.

2.1 Personal Information You Provide

We collect information that you voluntarily provide to us, including:

• Account information (name, email address, password)
• Profile information
• Content you create or upload through our services
• Communications with us (support requests, feedback, inquiries)
• Any other information you choose to provide

2.2 Automatically Collected Information

When you use our services, we automatically collect certain information, including:

• Device information (device type, operating system, browser type and version)
• Usage data (pages visited, features accessed, time spent, interactions)
• Log data (IP address, access times, referring URLs)
• Location data (when you enable location services)
• Cookies and similar tracking technologies (as described in Section 6)

2.3 Voter and Supporter Data (Third-Party Information)

Campaign organizations may upload or input voter lists, supporter information, canvassing notes, and interaction records through our platform. This data is provided and controlled by the campaign organization. Just Canvass does not independently use, sell, or share voter or supporter data. We process it solely to provide our services to the campaign organization.

Campaign organizations are responsible for ensuring they have lawful authority to collect and use this data in accordance with PIPEDA and applicable Canadian law.

2.4 Sensitive Information

Our platform may be used to record political opinions, voting intentions, and other sensitive information about voters and supporters. This data is classified as sensitive personal information and receives heightened protection. Campaign organizations must obtain meaningful consent before recording political opinions. Just Canvass applies additional security safeguards to this data, including role-based access controls.

3. Data Controller and Processor Roles

When a campaign organization uses Just Canvass to manage voter and supporter data, the campaign organization is the data controller and Just Canvass acts as a data processor. Campaign organizations are responsible for obtaining appropriate consent for the collection, storage, processing, and disclosure of voter and supporter information in accordance with PIPEDA and applicable Canadian law.

Just Canvass processes voter and supporter data solely on the campaign organization's instructions and in accordance with our Voter Contact Services Agreement.

When collecting account information from users who sign up for our services directly, Just Canvass acts as the data controller.

4. How We Use Your Information

We use the collected information to:

• Provide, operate, and maintain our canvassing platform
• Enable campaign management and voter outreach activities
• Facilitate team coordination and data synchronization
• Generate analytics and insights for your campaign
• Improve and optimize our services
• Communicate with you about updates, support, and service-related information
• Ensure security and prevent fraudulent activity
• Comply with legal obligations

Our platform includes consent management tools to help campaign organizations respect voter preferences, including do-not-contact flags and communication channel preferences. Campaign organizations are responsible for honouring these preferences and obtaining appropriate consent before contacting voters.

5. Information Sharing and Disclosure

5.1 We Do Not Sell Your Personal Data

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We will never share personal data records or individual user information with third parties except as described in this policy.

5.2 Anonymized and Aggregated Data

We may share anonymized or aggregated statistics and data that cannot be used to identify you individually. This may include general usage statistics, trends, and analytics. This aggregated data does not contain any personal information.

5.3 Legal Requirements

We may disclose your information if required by law, court order, subpoena, or governmental regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

5.4 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change and provide you with choices regarding your information.

5.5 With Your Consent

We may share your information for other purposes with your explicit consent.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience and collect information about how you use our services.

6.1 Types of Cookies We Use

• Essential Cookies: These cookies are necessary for our services to function properly. They enable core functionality such as user authentication, security, and network management.
• Analytics Cookies: We use Google Analytics to understand how visitors interact with our website. These cookies collect information about pages visited, time spent on pages, and other usage statistics to help us improve our services.

6.2 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies or delete certain cookies. However, if you disable essential cookies, some features of our services may not function properly.

6.3 Third-Party Analytics

We use Google Analytics, a web analytics service provided by Google, Inc. Google Analytics uses cookies to help us analyze how users interact with our services. The information generated by the cookie about your use (including your IP address) will be transmitted to and stored by Google. You can opt-out of Google Analytics by installing the Google Analytics opt-out browser add-on.

7. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Role-based access controls limiting canvasser access to assigned areas and data
• Secure authentication mechanisms
• Regular backups
• Secure cloud infrastructure
• Regular security assessments

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. We keep personal information only as long as necessary for the identified purposes, then securely destroy it in accordance with documented retention and destruction procedures.

8.1 Account Data

When you request account deletion, we will delete your personal data within 30 days of your request. During this 30-day period, your data will be marked for deletion and will not be accessible or used for any purpose.

8.2 Campaign Data Upon Termination

When a campaign organization terminates their account, they may export their voter and supporter data within 90 days. After this period, voter and supporter data will be permanently deleted from our systems. Campaign organizations retain full ownership of voter and supporter data collected through our platform.

8.3 Legal and Compliance Retention

We may retain certain information for longer periods if required by law, for legitimate business purposes, or to resolve disputes and enforce our agreements.

8.4 Anonymized Data

We may retain anonymized or aggregated data indefinitely for analytics and service improvement purposes, as this data cannot be used to identify you personally.

9. Data Breach Notification

In the event of a data breach involving personal information that creates a real risk of significant harm, we will notify affected individuals and the Office of the Privacy Commissioner of Canada as required under PIPEDA. We will also notify campaign organizations whose voter or supporter data may have been affected.

Notifications will be made as soon as feasible after discovery of the breach and will include information about the nature of the breach, the data involved, and the steps we are taking to address it.

10. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you
• Correction: You can request that we correct inaccurate or incomplete information
• Deletion: You can request that we delete your personal information
• Object or Restrict: You can object to or request that we restrict certain processing activities
• Data Portability: You can request a copy of your data in a structured, commonly used format
• Withdraw Consent: Where processing is based on consent, you can withdraw your consent at any time

To exercise any of these rights, please contact us at hello@justcanvass.ca. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

11. Third-Party Links and Services

Our services may contain links to third-party websites, applications, or services that are not owned or controlled by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access.

12. Volunteer and Canvasser Obligations

Campaign organizations are responsible for training their canvassers and volunteers on proper data handling practices, including the confidentiality of voter information collected through our platform. Canvassers and volunteers must not record assumptions about household members' opinions and must limit data collection to what is necessary for the campaign's identified purposes.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated Privacy Policy on this page
• Updating the "Last Updated" date at the top of this policy

Your continued use of our services after the effective date of the updated Privacy Policy constitutes your acceptance of the changes. We encourage you to review this Privacy Policy periodically.

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: hello@justcanvass.ca
Website: www.justcanvass.ca

We will make every effort to respond to your inquiry promptly and address any concerns you may have. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.